Policies

We prefer to use a harness when walking, and pups will remain "on leash" at all times while with us when not indoors or in an enclosed or fenced in area.

We do NOT "pack walk", though we may "team walk" with advance permission of both owners and as long as the pups get along.

During dangerous or inclement weather (ozone action days, sub-zero wind chill, lightening or ice storms…etc) we will minimize our time outside to accomplish the "normal" potty routine and then we return inside to play and give attention in a safe and controlled environment.

We will clean up "presents" that are delivered during the visit, additional clean up is available at owners’ request, for a nominal fee (see services and rates).

We reserve the right to refuse or discontinue service with a pet that becomes aggressive or dangerous to themselves or to us.

There is no charge for (non-pet sitting) weekday visits cancelled by clients, as long as, we are notified of cancellation by 8:00AM of the day the weekday visit is scheduled.

Once scheduled, any cancellation to pet sitting visits (overnights or drop ins) will be billed 50% of the cost for any and all visits cancelled during the scheduled reservation period.

New client meetings and any initial meeting with a new walker is free. Any additional meetings (including key pick up or drop off) will be billed to the client at the per-visit standard visit rate.
Our normal hours are 9AM-4PM, Monday through Friday. We are willing to assist during off hours, on holidays or weekends, by appointment only, for an additional charge(see services and rates).
In the event of an emergency, we do not guarantee visits. We will do what we can to ensure pets are taken care of, however, there are occasions when we cannot make a visit. In these instances, we will provide as much notice as possible.

We do not guarantee timing for visits, however, it is our goal to try to stay on your pet's schedule as much as possible.

Failure to remit payment within 30 days of receiving past due notice will result in a $25 late fee/per month when account is not brought current.

Clients are responsible for any and all costs or fees associated with an attempt to collect debt, should it become over 180 days past due.

WAGG-n-WALK will not be liable for any incidents occurring if/when:
- other persons (contractors, friends, relatives, neighbors) have access to home and or pets while in our care
- pets have outside access on their own (doggie door, open access, etc...)

We expect our clients and staff to abide by our COVID-19 Protocol, by masking when in personal contact while indoors, maintaining 6ft. of social distancing, washing hands/sanitizing prior to and immediately following each visit, and making all efforts to perform duties outside or virtual when appropriate.

We are insured and bonded members of Pet Sitters Associates, LLC www.petsitllc.com

Key Security Protocol

keys may be marked with an alternative means of identification that does not utilize personal information
a key inventory will be taken twice daily, once at the beginning of the day, and once again at the end of business
in the event your key is missing or misplaced, you will be notified immediately and we will be responsible for lock replacement

doors will be locked, then double and triple checked prior to exiting the premises