We prefer to use a harness when walking, and pups will remain "on leash" at all times while with us when not indoors or in an enclosed/fenced in area.
We do NOT "pack walk", though we may "team walk" with advance permission of both owners and as long as the pups get along.
During dangerous or inclement weather (ozone action days, sub-zero wind chill, lightening or ice storms…etc) we will minimize our time outside to accomplish the "normal" potty routine and then we return inside to play and give attention in a safe and controlled environment.
We will clean up "presents" that are delivered during the visit, additional clean up is available at owners’ request, for a nominal fee (see services and rates).
We reserve the right to refuse or discontinue service with a pet that becomes aggressive or dangerous to themselves or to us.
There is no charge for visits not made or cancelled by client as long as we are notified of cancellation by 8AM of the day the visit is scheduled.
Our normal hours are 9AM-5PM, Monday through Friday. We are willing to assist during off hours, on holidays or weekends, by appointment only, for an additional charge(see services and rates).
In the event of an emergency, we do not guarantee visits. We will do what we can to ensure pets are taken care of, however, there are occasions when we cannot make a visit. In these instances, we will provide as much notice as possible.
We do not guarantee timing for visits, however, it is our goal to try to stay on your pet's schedule as much as possible.